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Patriot Media officially purchased RCN in February. Their President visited the Town Administrator and scheduled a public presentation at the Township Committee meeting on April 9 at 7:30 PM.
He left a copy of the slides he intended to use at that meeting. We present them here in condensed form.
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Township of Long Hill
Patriot Media & Communications CNJ, LLC
Jim Holanda, President & General Manager
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Slide 2
INTRODUCTION
- Platform
- Upgrade Schedule
- Service Offerings
- Patriot Philosophy
- Customer Service/Call Center
- Creating Local Jobs
- Transition Process
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Slide 3
PROPOSED PLATFORM
- Digital two-way network
- Broadband fiber-optic platform – 870mhz
- Full suite of communications & entertainment services
- Fiber optic nodes
- Reduces # of electronics in the field = sharper pictures,increased reliability, less maintenance issues
- Engineered & designed for easy expansion
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Slide 4
UPGRADE SCHEDULE
Engineering Process
- Base map preparation - Completed
- Field survey and data collection - Ongoing
- Base drafting/digitization – Completed
- RF network design – In Progress
- Fiber network design – 7/5/2003
- Database preparation – 8/3/2003
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Slide 5
UPGRADE SCHEDULE
Construction Process
- Right of way and permits – 7/16/2003
- Strand and cable placement – 8/2/2003
- Splicing and activation – 8/30/2003
- Testing and documentation – 9/13/2003
- Channel line-up change and new service offerings – 9/30/2003
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Slide 6
UPGRADE SCHEDULE
Township of Long Hill Statistics
- Aerial Miles = 48.89
- Underground = 16.70
- Total = 65.59
- Fiber Miles = 13.12
- # of homes = 3292
- Homes/mile = 50.19
- Upgrade cost = $1.181 million
- Completion date September 30, 2003
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Slide 7
SERVICE OFFERINGS
- Better “plain old cable TV”
- A new channel lineup with 16 more channels, better picture quality, increased reliability
- Digital Service
- Interactive guide
- 32 additional “digital basic” channels
- 45 CD-quality music channels
- 59 digital premium channels
- 24+ pay-per-view channels
- Lightning fast high speed internet access
- Downstream speeds of over 1.2Mb/s, upstream to 600Kb/s
- Always on, just click and go. No phone connection needed
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Slide 8
SERVICE OFFERINGS
FUTURE
- Video on Demand
- Movies, sports and entertainment available anytime with the click of the remote
- Can pause, fast forward, rewind
- Up to 400 titles
- High Definition Television
- 3–10 channels shown in true 1080i
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Slide 9
Patriot’s Philosophy
“Building a Cable Company from the Ground Up”
- Integrity, honesty, creativity, employee trust, corporate citizenship and an intense focus on the Customer.
- Mission Statement
- Take care of our customers
- Take care of each other
- Do what we say we are going to do
- Make it fun for our customers and employees
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Slide 10
Patriot’s Philosophy
“Building a Cable Company from the Ground Up”
- Building a call center and new operations center in Somerset
- Consolidate 4 existing locations into new facility by July
- Brings whole organization under “1 roof”
- Ability to instantly communicate and identify/resolve problems
- Will have new studio to enhance our local programming efforts
- Local people providing local service – our competitive advantage
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Slide 11
Patriot’s Philosophy
“Building a Cable Company from the Ground Up”
- Kept over 90% of RCN’s local employees
- Adding 70 additional jobs in New Jersey
- Management Team hired and in place - over 200 years of industry experience
- 50 of the 70 jobs have been filled
- Still looking for good people for openings in Customer Service, Accounting, Dispatch, Sales, Field Service
- Very competitive wages, benefits, career progression programs
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Slide 12
Patriot’s Philosophy
“Building a Cable Company from the Ground Up”
- Transition process from RCN to Patriot
- The purchase officially closed February 19th
- RCN will continue to provide customer service, billing, dispatch, network services and back office support for 3 months
- Patriot now running everything else including Field Service, Construction, Upgrades and Operations
- Cable modem customers will need to change their domain name on e-mail from rcn.com to patmedia.net – notifications on the process will begin in April
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Slide 13
Patriot’s Philosophy
“Building a Cable Company from the Ground Up”
We know our customers in New Jersey have been underserved both in their access to the latest technology and in the quality of service they should expect
We also know that over the next 12 months, our actions will need to speak louder than our words. We welcome your thoughts and suggestions.
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